AI benefits of marketplaces
Now almost all large digital marketplaces are AI-driven marketplaces. This means they rely on artificial intelligence solutions like content moderation, image recognition or smart recommendations. These solutions filter content, recommend the most relevant products to shoppers, and help ensure that users publish appropriate items or leave feedback.
The flip side: AI risks
Online marketplaces and online shops, like any other internet services, have to monitor the appropriateness of countless items and real user testimonials per day.
The European Union cares about the threats online platforms can bring to their users, so they decided to release two regulations: The EU Digital Markets Act (DMA) and The European Union’s Digital Services Act (DSA), addressing illegal content, transparent advertising and disinformation. Non-compliance can result in a fine up to 10% of the company’s total worldwide annual turnover.
Furthermore, due to the popularity of AI-based solutions used in marketplaces and online shops, this industry is extremely prone to attacks. If you own a marketplace or plan to launch an online shop, keep in mind the risks associated with it.